Guidelines for Customers
  • Always type the complete website address (viz. Be wary of clicking on links as they could lead to false or malicious websites.
  • Check If a website or webpage leads to http:// or https:// site. If the web address begins with HTTP:// it means the website is talking to your browser using regular unsecured language and it is easy for someone to eavesdrop on your computer’s conversation with the website. If the web address begins with HTTPS:// that means your computer is talking to the website in a Secure code that no one can eavesdrop on. DO NOT TRANSACT OR SHARE CONFIDENTIAL INFORMATION ON NON-HTTPS:// WEBSITES.
  • Protect yourself from Voice Phishing (Vishing), wherein a person poses as a genuine caller (may be as a bank official or an authority figure) and lures you into sharing your confidential information. This is then used for identity theft
  • Ensure that you UPDATE your contact details with the Bank to get timely alerts.
  • Do not provide confidential information over the phone (One Time Password, Card / Account information or text (SMS) messages.). Never share your Internet banking username/password or Credit / Debit Card number/ CVV/ OTP / Expiry Date via e-mail or over the phone. PSV Bank will never ask for it.
  • Do not trust phone numbers, even if the number displayed is that of your bank, as it could be a scam, where a fraudster falsifies the number he/she is calling from in order to make the call appear as genuine.
  • When you receive a call, ask questions and get as many details as possible and if there is a doubt, inform the caller that you will call back on the number. This will help you validate the genuineness of the call.
  • Never respond to unsolicited offers of money received through e-mails/phone or other medium.
  • Do not respond to any suspicious looking e-mails, automated calls or text messages which promise money in return of favor, Notification of lottery wins, Unsolicited job offers.
  • Do not share your personal information on social sites or media. Be discreet and cautious about what information you tweet or upload on social networking sites.
  • Phishing or spoof emails tend to have Generic email Greetings (such as Dear xxxBank Customer) instead of addressing the person with their Full Name. These mails also show False sense of Urgency for reply or action. BE WARY OF GENUINE AND FAKE EMAILS.
Most Common Frauds
No Type of Fraud Safeguards
1 IDENTITY THEFT This type of fraud could leave you without any funds in a matter of minutes! Identity Theft occurs when someone wrongfully uses your personal information to obtain credit, loans and services in your name.
  • Destroy any piece of paper holding details of your identity.
  • Never share your personal information with a stranger or any third party, posing as bank representative.
  • Update your bank records whenever you change your contact numbers, address or email ID
2 VISHING Fraudsters tries to seek your personal information like Customer ID, Net Banking password, ATM PIN, OTP, Card expiry date, CVV etc. through a phone call.
  • Never share any personal information like Customer ID, ATM PIN, OTP etc. over the phone, SMS or email.
  • If in doubt, call on the Phone Banking number, as mentioned on the reverse side of your card or on bank website.
3 SMISHING This type of fraud uses mobile phone text messages to lure victims into calling back on a fraudulent phone number, visiting fraudulent websites or downloading malicious content via phone or web.
  • Never share your personal information or financial information via SMS, call or email.
  • Do not follow the instructions as mentioned in SMS sent from untrusted source, delete such SMS instantly.
  • If you receive any urgent communication asking for personal information, call Phone Banking number or on bank website to check if it was a legitimate communication.
4 SIM SWAP Here fraudsters manage to get a new SIM card issued against your registered mobile number through the mobile service provider. With the help of this new SIM card, they get One Time Password (OTP) and alerts, required for making financial transactions through your bank account.
  • If your mobile no. has stopped working for a longer than usual period, enquire with your mobile operator to make sure you haven't fallen victim to the Scam
  • Register for SMS and Email Alerts to stay informed about the activities in your bank account.
  • Regularly check your bank statements and transaction history for any irregularities.
5 PHISHING This type of fraud involves stealing personal information such as Customer ID, IPIN, Credit/Debit Card number, Card expiry date, CVV number, etc. through emails that appear to be from a legitimate source, say Bank.
  • Always check the web address carefully. (starting with https://)
  • For logging in, always type the website address in your web browser address bar.
  • Always check for the Padlock icon at the upper or bottom right corner of the webpage to be ‘On’.
  • DO NOT access Net Banking or make payments using your Credit/Debit Card from computers in public places like cyber cafés or even from unprotected mobile phones.
  • DO NOT click on any suspicious link in your email.
  • DO NOT provide any confidential information via email, even if the request seems to be from authorities like Income Tax Department, Visa or MasterCard etc.
6 TROJAN is a harmful piece of software that users are typically tricked into loading and executing on their computers. After it is installed and activated, Trojan attacks the computer leading to deletion of files, data theft, or activation/spread of viruses. Trojans can also create back doors to give access to hackers.
  • Never open e-mails or download attachments from unknown senders. Simply delete such emails.
  • Installing antivirus helps. It scans every file you download and protects you from malicious files.
  • Enable automatic OS updates or download OS patch updates regularly to keep your Operating System patched against known vulnerabilities. A fully patched computer behind a firewall is the best defense against Trojan.
7 MONEY MULE is a term used to describe innocent victims who are duped by fraudsters into laundering stolen/illegal money via their bank account(s). When such incidents are reported, the money mule becomes the target of police investigations, due to their involvement.
  • Do not respond to emails asking for your bank account details.
  • For any overseas job offer, first confirm the identity and contact details of the employing company.
  • Do not get carried away by attractive offers/commissions or consent to receive unauthorized money.
Copyright Phongsavanh Bank 2018